Sales Manager
Indonesia
Club
Reporting Line
Assistant General Manager/ Club General Manager/ Senior Club General Manager
Here's the rundown
Assist the Club Manager in driving the continuous growth of the club, both in terms of membership numbers and revenue per member, while enhancing the club’s brand and maintaining excellence in the local and national fitness market. This role contributes to strengthening the brand and increasing total club revenues through multiple channels, working collaboratively with the team to achieve shared goals.
- Help grow club revenue and improve financial performance (including EBITDA).
- Achieve Net Join Member (NJM) targets and ensure a great member experience in line with club goals.
- Ensure sales targets are met through professional and consultative selling.
- Work with the HR team to recruit and retain a high-quality sales team.
- Support and develop Sales Team Leaders through training, mentoring, and coaching.
- Monitor and improve sales team performance by:
- Making sure each team member meets role expectations.
- Holding regular check-ins and performance reviews.
- Using coaching to help improve results.
- Act as a communication link between company leadership, General Managers, and department heads.
- Build team motivation by:
- Developing good relationships with staff.
- Recognizing strong performance and addressing underperformance.
- Helping team members grow their interpersonal skills.
- Lead by example and follow the company’s dress code.
- Inspire and train the team to help members reach their fitness goals.
- Drive all club revenue streams, including:
- External revenue: new memberships through leads and marketing.
- Internal revenue: better retention, more personal training, renewals, and referrals.
- Collaborate with other departments and the national marketing team to run programs like club activation, member communication, and local promotions.
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Minimum 1 year experience as a Sales Manager
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A strong background in sales and in managing customer satisfaction and retention
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Good leadership skills
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Good communication skills with all levels of business
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A strong desire and ability to motivate and inspire people and teams
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Physically healthy and is a supporter of sports or fitness
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Have the ability and skills to train and motivate
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