Customer Service Officer
Front of House
Kuala Lumpur
Club
Reporting Line
Front of House Manager
Here's the rundown
Love Meeting People? Join Us as a Customer Service Officer!😊
Do you want to be part of a dynamic squad, start or further your career in customer service, and really make a difference in the lives of others? Look no further – join our crew at the forefront of the thriving fitness industry! 💪
We are the most established fitness brand in Malaysia and as part of the Evolution Wellness group, now operate 5 fitness brands with a total of 36 clubs in Malaysia.
We’re all about the continuous training and development for our squad. We believe in learning and growing every day, loving what we do, and pushing ourselves to get better. We prioritize attitude, ethics, and a thirst for learning over mere qualifications.
As a Customer Service Officer, you’ll be the friendly face of our brand, spreading positivity, wowing our members with top-notch service and helping them feel like stars. Here’s what you’ll be up to:
- Member Magic: Wow our members with amazing service, handle their questions, and sort out any issues ASAP.
- Membership Help: Be there for members from day one, helping with sign-ups and account management.
- Feedback Loop: Gather and share member feedback to keep making our services better and better.
- Admin Stuff: Keep our member data and paperwork on point.
- Problem Fixing: Tackle any issues or complaints fast and with a smile, always aiming to impress.
- Always Improving: Always be on the lookout for ways to level up our customer service game and stay in the know with best practices
If you love making people smile, thrive in a dynamic work environment, and are all about health and fitness, we’d love to chat. Ideal candidates will have:
- Passion for Service: A real desire to help others and provide top-notch service.
- Great Communication: Ability to chat effectively and build solid relationships.
- Problem-Solver: Skill in handling complaints and sorting out issues smoothly.
- Attention to Detail: Accuracy in managing customer data and keeping things organized.
- Team Player: Ability to vibe and work well with the crew.
- Adaptable: Flexibility to roll with the changes and adapt to new situations.
- Positive Vibes: A friendly and approachable attitude that makes members feel welcome.
- Exclusive Tri-brand gym membership access
- Discounted Personal Training sessions
- Staff family plan
- Health and medical coverage
- Annual leave
- Birthday leave
- Comprehensive training
apply now
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