Front of House Manager
Front of House
Kuala Lumpur
Club
Reporting Line
Club General Manager
Here's the rundown
Do you want to lead a dynamic squad, deliver top-notch customer service, and keep our members coming back to reach their health and fitness goals?
Look no further – join our crew at the forefront of the exciting fitness industry as a Front of House Manager!
We are the most established fitness brand in Malaysia and, as part of the Evolution Wellness group, now operate 5 fitness brands with a total of 36 clubs in Malaysia. We’re all about continuous training and development for our squad. We believe in learning and growing every day, loving what we do, and pushing ourselves to get better. We value attitude, ethics, and a willingness to learn more than just qualifications and certifications.
At Evolution Wellness, our Heads of Department lead from the front and promote continuous improvement. We praise people for doing things right every day and nurture and empower our crew.
As a Front of House Manager, you will lead a team of Customer Service Officers making sure we deliver top notch service and showing our members “we care” – one of our core values. You'll spread positivity, manage our facilities, and support members on their fitness journey. Here’s what you’ll be up to:
- Lead a Rockstar Squad: Be the captain of our Customer Service Officers at the club, making sure our service rocks and everything runs smoothly. You’ll be hands-on with operations and report directly to the Club General Manager.
- Handle Member Inquiries: Be the go-to for all member questions about memberships, terms, complaints, freezes, and cancellations. Stick to our policies and high standards while playing a key role in our Retention and Collection Strategy. Tackle any issues quickly to keep our service top-notch.
- Team Up to Reduce Attrition: Work with the squad to keep our members happy and minimize churn. Live our Winning Ways and show off our club's top standards. This role needs both independent initiative and strong teamwork.
- Create a Welcoming Vibe: Make sure everyone—members, guests, and colleagues—feels right at home. Oversee all operations to ensure everything’s running efficiently and effectively.
- Manage Staffing: Team up with the Club GM to keep our Customer Service Officer squad fully staffed and ready to roll, ensuring seamless support for our members.
If you have experience managing a squad, a positive outlook, and a passion for health and fitness, then we’d love to talk to you. Ideal candidates will have:
- Leadership Skills: Ability to lead and hype up a crew.
- Strong Communication: Top-notch verbal and written communication skills.
- Problem-Solving: Skill in handling complaints and solving issues smoothly.
- Customer Focus: A dedication to wowing our members with awesome service.
- Team Player: Ability to vibe and work well with others.
- Adaptability: Flexibility to roll with the changes and adapt to new situations.
- Positive Attitude: A friendly and approachable vibe that makes members feel welcome.
- Exclusive Tri-brand gym membership access
- Discounted Personal Training sessions
- Staff family plan
- Health and medical coverage
- Annual leave
- Birthday leave
- Comprehensive training
apply now
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